How can we help you?
Get in touch with our team to explore custom private AI deployments, ask support questions, or request a demo.
General Support & Inquiries
Have a question about the Privane ecosystem, licensing, or need help with a local model deployment? Reach out to our dedicated support team.
Support Email
support@privane.ai
Response Time
Typically replies in under 24 hours.
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Enterprise Custom AI Solutions
Deploy secure, compliant, and sovereign AI infrastructure tailored for your organization's unique hardware and privacy requirements.
Frequently Asked Questions
Common technical inquiries resolved instantly.
Do I need an internet connection to use Privane?
You only need an internet connection to download the initial model weights (which range from 2GB to 8GB depending on the model). After the download completes, the system operates completely offline.
Does Privane collect telemetry data?
No. We operate on a strict zero-telemetry policy. We do not track your prompts, your document indexes, or your model usage. Your intelligence remains sovereign to your device.
Can I fine-tune the models on my local data?
Yes. The Enterprise tier includes tools for LoRA (Low-Rank Adaptation) fine-tuning directly on your local hardware, allowing you to train the model on highly confidential company data without exposing it.
What are the minimum hardware requirements?
For macOS, we recommend any Apple Silicon chip (M1 or newer) with at least 8GB of Unified Memory. For Windows, we recommend an RTX 3060 or equivalent GPU with 8GB VRAM for smooth local execution.